One simple technique for rapport building is knowing the state nicknames or motto's of the states that you're dialing into. Asking a donor how things are going in the Equality State rather than simply how things are going, makes your question more intimate. Donors really do open up when you take a personal interest in them. Listed below are the state nicknames.
(No official nickname)
|District of Columbia|
The same technique can be used with sports teams political officials or virtually and personifying information. Of course the choice of which subject to bring up depends on the donor; people who don't like sports will be unlikely to want to talk about last nights basketball game with you.
This is just one of many rapport building methods. Try to come up with some of your own and leave them in the comments below. Thanks.